CAY HILL: St. Maarten Medical Center staff recently participated in a series of customer service excellence workshops as part of SMMC’s ongoing “Fit for the Future” project.
A total of 65 staff members were part of the first series of customer service excellence workshops, held at NIPA. More workshops are to follow in the future.
The workshops were conducted by Coyle Hospitality, a leading hospitality training institute. Participants actively contributed to the various customer service scenarios and role-playing demos. Topics covered include professionalism, helpfulness, cooperation, respect, non-verbal communication, first impressions and various other areas that encompass customer service excellence.
A mystery shopper will visit SMMC to evaluate the lessons learned and will relay this to the organization.
SMMC’s Fit For The Future project is aimed at providing staff with possibilities to enhance their knowledge and skill set to be able to adequately adapt to an ever changing healthcare industry as well as making sure that everyone is ready as SMMC transitions to St. Maarten General Hospital, which includes attaining JCI accreditation.